Order Letter
Otherwise known as an order letter, a letter of order
is a document that confirms the details of a purchase of goods or
services from one party to another. It usually includes more information
about what you are ordering, like quantity, model number, or color, the
payment terms, and the matter in which the products are to be shipped.
When the recipient receives this letter, they will process the order and
send the merchandise.
Example of Order Letter :
R & R Company
Room 5, Nicanor Building
Binondo, Manila
Gentlemen:
Please send me immediately by parcel post the following goods selected from your January catalogue:
2 Pair of shoes, black satin No. 30 D248, size 5.5 –
$120.00
1 Blanket Cloth, No. 25 B471, Copenhagen blue, size 35 –
$50.00
Postage —
$5.00
Total Amount —
$175.00
I enclose money order for $175.00 in payment of this order.
Your truly,
Eleonor Smike
Complaint Letter
A complaint letter is a letter written by a Customer of a
service/products commenting on poor service/product. It usually outlines
the fault(s) with the service and highlights customer dissatisfaction
with the particular service/product. Usually in the letter there would
also be a suggested conclusion e.g. A refund.
A letter of complaint, or complaint
letter, is normally written to deal with a problem situation when other
attempts (i.e. phone contacts, e-mails, etc.) have failed to rectify the
situation.
The complaint letter formalizes a problem
situation by putting it into writing and is usually the last resort to
try to get a situation resolved.
Properly written complaint
letters can be very powerful and almost always get results, making them
worth writing. To read an article on the subject of writing effective
complaint letters.
Example of Complaint Letter :
Flat 303 Lucky Mansions
856 Cheung Sha Wan Road
Cheung Sha Wan
Kowloon
4 January 2011
The Administrative Officer
Exhibition Services
Exhibitions International
33 Kadoorie Avenue
Kowloon
Dear Sir/Madam
I
attended your exhibition Sound Systems 2010 at the Fortune
Hotel from 24 - 28 December and found it informative and
interesting. Unfortunately, my enjoyment of the event was spoiled by a
number of organisational problems. I explain each of the problems
below.
Firstly, I had difficulty in registering
to attend the event. You set up an on-line registration facility,
but I found the facility totally unworkable. Even after spending
several wasted hours trying to register in this way, the computer
would not accept my application. I eventually succeeded in
registering by faxing you.
Secondly, the
exhibition was held at one of Hong Kong's most prestigious hotels, but
frankly the venue was better suited to a medium-sized business
conference than to a large exhibition open by registration to the
public. The lack of space led to serious overcrowding in the venue,
particularly at peak visiting times (i.e. lunch times and early
evening). On one or two occasions I was also seriously concerned
about the physical safety of attendees.
The
final point I want to make concerns product information. It is very
enjoyable to see and test a range of excellent sound systems, but
it is also important to be able to take away leaflets on
interesting products, so that more research can be done before
deciding which system to buy. However, by the time I attended the
exhibition all the leaflets had been taken.
Could
I please ask you to look into these matters - not only on my
behalf but also on behalf of other attendees, and in fact on behalf
of your company, too.
I look forward to hearing from you.
Yours faithfully
Michael Leung
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